: Of our mail system to relay mail protected from non-wisher. So the user shall assigned Mail Client function SMTP Authentication use for send mail body check for user that is customer our true.

 : That you do not receive the mail of others. Occur from several reasons. But mostly caused following.

1. DNS of system mail for customer or friend have problem be verified follows. Use web browser your visit
   http://network-tools.com/default.asp?prog=dnsrec&host=domain name system mail client or friend
   As e-mail address for friend is test@abc.com message if up
   http://network-tools.com/default.asp?prog=dnsrec&host=abc.com
   
   If the message...

   Retrieving DNS records for abc.com...
   Attempt to get a DNS server for abc.com failed: abc.com does not exist in the DNS

   Or error message another non data DNS Record denote Name Server problems for domain. This case you must contact for customer or friend send new by another domain.

2. Mail sent system be seen that is spam this case. You can check by login enter webmail by name account for you to go after that see mailbox is name Junk then check have sent mail there in or blank. If any you must set address as above safe sender address or inform admin for organization know about address increase such access in whitelist of your organization.

3. Form of mail sent standard error for general mail server system.(MIME Standard)

4. Domain is expire or Name Server your domain error. You can check by same way choice 1.

5. If the check 4 choice above no abnormalities. You can contact us at support@softdebut.com

 : Why not the recipient E-Mail may be due to several reasons.

 : Can your rules setting for blog or move unwanted e-mail into trash.

If to move unwanted stored in bin e-mail.
Rule Condition : From in test@abc.com,*@def.com
Rule Action1 : Store in Trash
Rule Action2 : Discard

The sample is when mail is mail sent from test@abc.com or from any account in the domain def.com. Mail system will move them into the trash.

If you want to block (not accept) email from unwanted people.
Rule Condition : From in test@abc.com,*@def.com
Rule Action : Discard

The sample is mail sent coming from test@abc.com or account in the domain def.com. System will block e-mail.

Or add email addresses of people want to block enter blocked sender address list in the manual.

 : You can be resolved by the following method.

 : Using Mail Client download mail through POP3 protocol to download mail that is stored on the user's computer. After mail is downloaded successfully Mail Client software will be recorded where the mail is downloaded then. The index for the download the next mail. Download the mail program does not duplicate In case of data corruption index. Mail Client Software will run error is probably not download new mail to come. Original version or download any mail. Unique patents. Solution will vary for each program, for example.

People who use POP3 Mail Client program to download mail from other account is often a problem. If the Mail Client Setup program to keep already downloaded mail on the server. Because index information is used for storing data unique id of the mail downloaded and then distorted. You can avoid this problem. The program settings to delete mail and then downloaded from the server.

 : By default mail system to filter mail as spam and viruses. By check.

1. Source IP Address or the source of the mail.
2. Header content, such as Return-Path, Message-ID, From.
3. File attachments, such as potential security risk. Exe,. Bat,. Vbs.
4. Word or phrase in the e-mail content.
5. Check with antivirus software technology and ant spam.

 : In general, mail the Thai Must be submitted by using the character (Character Encoding) is a Windows-874, TIS-620, ISO-8859-11, UTF-8. Character set if the invalid or standard mail delivery. The recipient can not read mail sent to. This is a solution. The sender must set the encoding standard for sending mail.

 : Vacation Message is auto-response system when there is incoming mail. Most often used when a vacation or leave any Works will not be able to answer your own email address. About the details of the work can be read from the manual

 : Mail Spoofing Mail is trying to fool the recipient that the mail was sent from another person. E-mail address or the impersonation of others are sent by the sender. Spoofing Mail fraud is often intended to remove certain information from recipients. Or to avoid detection by spam filters. Protection will need to check the source of the e-mail using Sender Policy Framework.

Work is the domain name owner will have to set their own domain's Sender Policy. Is determined by a computer or IP address of the server to use for sending mail to another server. When impersonating the email address of the domain is configured to send mail Sender Policy Mail server to send mail date will be reviewed by Sender Policy Framework that mail sent to mail sent from a fake or Spoofing Mail Server Admin, which can be set to block or manage as needed.